At Glocal Greece, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our travel services platform.
Last Updated: January 2026
1. Information We Collect
1.1 Information You Provide Directly
When you use our services, we collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address when you make inquiries or bookings
- Account Information: Username, password, and profile preferences if you create an account
- Booking Information: Travel dates, destinations, service preferences, and special requirements
- Payment Information: Credit card details, billing address, and transaction history (processed securely by our payment partners)
- Communication Data: Messages, emails, and feedback you send to us or our service providers
- Identity Verification: Passport or ID information when required by service providers (such as car rental companies)
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, links clicked, search queries, booking widget interactions
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see our Cookie Policy)
1.3 Information from Third Parties
We may receive information about you from our partner service providers, including:
- Car rental companies, hotels, airlines, and insurance providers with whom you complete bookings
- Payment processors regarding transaction status and fraud prevention
- Social media platforms if you connect your account or interact with our social content
- Analytics and advertising partners who provide aggregated demographic data
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Processing and facilitating your bookings with local service providers in Greece
- Connecting you with car rental companies, hotels, airlines, eSIM providers, and insurance companies
- Communicating booking confirmations, updates, and important travel information
- Providing customer support and responding to your inquiries
- Managing your account and preferences
2.2 Platform Improvement
- Analyzing usage patterns to improve website functionality and user experience
- Developing new features and services based on customer needs
- Testing and optimizing booking processes and search functionality
- Conducting research and analysis to better serve travelers to Greece
2.3 Marketing and Communication
- Sending promotional emails about special offers, travel tips, and new services (with your consent)
- Personalizing content and recommendations based on your preferences and browsing history
- Displaying targeted advertisements on our website and partner platforms
- Conducting customer satisfaction surveys and collecting feedback
2.4 Legal and Security
- Preventing fraud, unauthorized access, and other illegal activities
- Complying with legal obligations, court orders, and regulatory requirements
- Enforcing our Terms and Conditions and protecting our rights and property
- Resolving disputes and addressing complaints
3. How We Share Your Information
As an intermediary platform, we share your information with relevant parties to facilitate your travel services:
3.1 Service Providers
We share necessary booking information with licensed service providers in Greece, including:
- Car Rental Companies: Name, contact details, driver's license information, booking dates, and special requirements
- Hotels and Accommodations: Guest names, contact information, check-in/check-out dates, and preferences
- Airlines: Passenger names, contact details, and travel dates
- eSIM Providers: Email address and device information for activation
- Insurance Companies: Personal information required for policy issuance and claims processing
3.2 Business Partners
- Payment Processors: Payment information for secure transaction processing
- Technology Partners: Hosting providers, analytics services, and booking widget providers
- Marketing Partners: Advertising networks and email service providers (with anonymized or aggregated data where possible)
3.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or other legal processes
- Requests from law enforcement or government authorities
- Protection of our rights, property, or safety, or that of our users or the public
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
- Secure Payment Processing: Payment information is processed by PCI-DSS compliant payment processors
- Access Controls: Restricted access to personal data, limited to authorized personnel only
- Regular Security Audits: Ongoing monitoring and testing of our systems for vulnerabilities
- Data Minimization: We collect only the information necessary for our services
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active Account Data: Maintained while your account is active and for a reasonable period afterward
- Booking Records: Retained for up to 7 years for legal, tax, and dispute resolution purposes
- Marketing Data: Kept until you unsubscribe or request deletion
- Analytics Data: Typically retained in anonymized form for statistical analysis
After the retention period, we securely delete or anonymize your information.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a structured, machine-readable format
- Transfer your data to another service provider
6.2 Correction and Updating
- Update or correct inaccurate or incomplete personal information
- Modify your account preferences and communication settings
6.3 Deletion and Restriction
- Request deletion of your personal information (subject to legal retention requirements)
- Restrict processing of your data for specific purposes
- Object to processing based on legitimate interests
6.4 Marketing Preferences
- Opt out of promotional emails by clicking "unsubscribe" in any marketing email
- Disable cookies through your browser settings (see our Cookie Policy)
- Withdraw consent for data processing where consent was the legal basis
6.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or write to:
Glocal Greece Travel Services
Data Protection Officer
Ermou 8
105 63 Athina, Greece
We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.
7. International Data Transfers
Glocal Greece operates in Greece, a member of the European Union. When you use our services, your information may be transferred to and processed in:
- Greece and other EU countries, which provide adequate data protection under GDPR
- Countries outside the EU where our service partners or technology providers operate
For transfers outside the EU, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions confirming equivalent data protection standards
- Binding Corporate Rules for international companies
8. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
9. Third-Party Links and Services
Our website may contain links to third-party websites, including social media platforms, partner service providers, and advertising networks. This Privacy Policy applies only to Glocal Greece. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal information.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if you have an account with us
- Display a prominent notice on our website
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. European Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), including Greece, you have specific rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: Processing necessary to provide our services and fulfill bookings
- Consent: Marketing communications and optional features (you can withdraw consent at any time)
- Legitimate Interests: Improving our services, preventing fraud, and conducting business operations
- Legal Obligations: Compliance with EU and Greek laws, tax requirements, and regulatory obligations
Right to Lodge a Complaint
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Hellenic Data Protection Authority:
Hellenic Data Protection Authority
1-3 Kifissias Avenue
115 23 Athens, Greece
Phone: +30 210 6475600
Website: www.dpa.gr
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to delete personal information (subject to exceptions)
- Right to opt out of the "sale" of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at [email protected].
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Summary of Key Points
- We collect information you provide, data collected automatically, and information from service providers
- Your information is used to facilitate bookings, improve our platform, communicate with you, and comply with legal requirements
- As an intermediary, we share necessary information with service providers to complete your bookings
- We implement strong security measures to protect your data
- You have rights to access, correct, delete, and control your personal information
- We comply with GDPR, CCPA, and other applicable data protection laws
- You can contact us anytime with privacy questions or to exercise your rights
Thank you for trusting Glocal Greece with your travel plans. We are committed to protecting your privacy while connecting you with the best local service providers across Greece.